Addetto/a alla Reception Full Time

We are looking for a receptionist to welcome guests, manage room reservations and payments, and act as the main point of contact for visitor requests and questions.

Main Responsibilities
: Guest Services: Warmly welcome arriving guests, complete check-in and check-out procedures, and hand out room keys or key cards.
Reservations and Communications: Manage reservations, cancellations, and inquiries via phone, email, or in person.
Billing and Administration: Manage payments (credit card or cash), balance the end-of-shift cash register, and maintain updated guest records.
Interdepartmental Coordination: Communicate with housekeeping staff to report room readiness and manage maintenance requests.
Problem Solving: Handle guest complaints professionally and resolve any issues promptly.

Required Skills and Qualifications
: Communication: Excellent communication skills and a courteous manner on the phone; knowledge of a second language is often preferred.
Interpersonal Skills: Friendly, patient, and customer-focused, even under stressful situations.
Organization: Ability to manage multiple tasks simultaneously and manage time effectively in a fast-paced environment.
Education: A high school diploma or relevant training in the hospitality industry is generally required.